Tech-touch should be for repetitive, low-value customer success tasks, freeing up CSMs for the real high-value work. Low-value doesn’t mean low-touch, however, and shouldn’t be limited to lower-spending segments of a customer base. _新浪新闻

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20-07-02 21:14

Tech-touch should be for repetitive, low-value customer success tasks, freeing up CSMs for the real high-value work. Low-value doesn’t mean low-touch, however, and shouldn’t be limited to lower-spending segments of a customer base.