I believe we have a sustainable competitive advantage. This does not stem from any one thing we do. Rather, it is based on the system that we have builtthe numerous things we carry out on a daily basis which reinforce each other and form a mosaic which is recognizably different to our customers. Our advantage stems from this reinforcing mosaic, not one or two things.
John Bachmann, Managing Principal, Edward Jones
5bcdef87b22e69c4f37619ad96fe0de5.gif
Let them come and benchmark us. We are not afraid. At best, what they'll do is copy one or two of our best practices. But can they copy the whole system? I doubt it.
Peter Schou, CEO, Lan & Spar Bank