【从“诉求有人接”到“问题及时办” ，12345如何接住老百姓的日常诉求？】在日常生活中，遇到噪声扰民、社区问题、公共服务咨询，或者不知道该找哪个部门解决的问题，你会怎么办？在中国，很多人可能会想到一个号码——12345，政务服务便民热线。从接到诉求，到转交相关部门，再到及时回应和后续跟进，12345连接起的是日常生活中的一个个具体问题，也让大家在遇到事情时知道该找谁、怎么反映。

但说到12345，大家第一反应是什么？有人听说过吗？有人真的打过吗？而那些打过的人，又经历了什么？CGTN王梼走上北京街头，听听大家对这个号码最真实的第一反应，答案也许比你想象的更有意思。#12345# #接诉即办# #问中国# Sometimes, getting help can be as simple as remembering five digits: 12345.

In China, 12345 is a nationwide public service hotline for the everyday problems people run into – whether you need to report an issue, ask about a public service, or simply don't know who to turn to. You make the call, your request gets routed to the right place, and you can follow up on what happens next.

Sounds simple, right? But if you had a problem in China, would dialing 12345 be the first thing that comes to mind? And what do people actually think of it? Join CGTN's Wang Tao as he takes to the streets to hear what people have to say. http://t.cn/AXlzCTh4